Do you need help setting up an event, have questions about sending emails or want to request something? Here you will find everything you need to know about our support.
Table of contents
We support you through our support services individually and tailored to your needs.
Knowledge Base
Our knowledge base contains everything you need to know, from the first steps, to user roles and authorizations, various extensions and add-ons in eyevip.
E-Mail Hotline
You can send us an e-mail at support@eyevip.com at any time if you cannot find the help you need in the knowledge base.
Support Hotline Subscription
With a support hotline subscription, you get access to telephone support and can request small adjustments. We charge a reduced hourly rate for the work involved.
Book your support hotline subscription here.
Technical Support Hotline Subscription
We provide specialist knowledge (senior level) at reduced hourly rates via a technical support hotline subscription.
Book your technical support hotline subscription here.
Service Level Agreement (SLA)
Systems fail when you least want them to. If your events are business-critical, you are absolutely dependent on the problem being resolved quickly.
Contact our support hotline if you would like a quote for an SLA.
Quick Appointment
We will drop everything for you as quickly as possible and help you out via phone support or video call.
Book your quick appointment here.